Selling · 1 of 3 · 2 min read
Discounts and price overrides
Change a price at the till, and see where the difference goes.
On this page
Sometimes the price on the shelf is not the price the customer pays. That is normal — what matters is that the difference is recorded rather than lost.
Changing a price at the till
Tap the line and edit the selling price. Use Tab or Enter to move between
fields without reaching for the mouse.
The receipt shows what the customer actually paid. Your reports show both that figure and what it should have been, so the gap is visible instead of quietly eating your margin.
Discount on a line, or on the whole sale
- Line discount — this item, this time. Use it when one thing is damaged or short-dated.
- Whole-sale discount — applies across the basket. Use it for a deal on the sale as a whole.
Both can be a percentage or an amount. Prefer whichever you would say out loud to the customer, so the receipt matches the conversation.
A price reduction is not treated as revenue you never earned. It posts to a contra-revenue account, so your books show full price sold and the discount given, separately. At the end of the month you can see exactly what discounting cost you — which is a number worth knowing and impossible to recover if it was never recorded.
Retail price and the gap below it
If a product has a retail or list price above your selling price, that difference is recorded too, as its own kind of discount. Useful when you routinely sell below a manufacturer's list price and want to see the value of that.
Who is allowed to
Overriding a price is a permission, not a setting. Give it to supervisors and not to everyone.
The reason is not distrust — it is that a price override is the easiest way for a mistake to become invisible. Every override records who did it, so a pattern shows up in a report rather than in a stock count three months later.
Set this up under Staff and permissions.
What to look at afterwards
Your sales reports break out discounts and overrides separately from ordinary sales. Two questions worth asking monthly:
- Is the total larger than you expected?
- Is it concentrated on one person, one product, or one time of day?
Something here wrong or missing? Tell us — we would rather fix it than have you work around it.